Return & Refund Policy

Because of what we sell, hygiene governs this policy.

What we can accept

We accept returns of any product that is unopened, unused and still in its original sealed packaging, within 30 days of delivery.

What we cannot accept

Any product whose seal has been broken or whose packaging has been opened.
Any product that has been used, even once.
Items marked final sale.

An opened intimate product cannot be resold or restocked by anyone, which is why this rule has no exceptions.

Damaged, defective or incorrect items

Email us within 7 days of delivery with your order number and a photograph. We will send a replacement or issue a full refund including shipping, and you will not need to return the item. This applies even if the product has been opened.

How to start a return

Email lustvibrationma@gmail.com with your order number and what you would like to return.
We reply within one business day with a prepaid return label.
Send the sealed item back in any plain box.
Your refund is issued to the original payment method within 5 business days of the item arriving with us.

Return shipping costs

Return shipping is free for damaged, defective or incorrect items. For change-of-mind returns, $6.95 is deducted from the refund to cover the return label.

Refund timing

Once a refund is issued it can take a further 5–10 business days for your bank or card issuer to post it to your account. That part of the timeline is set by them, not by us.

Cancellations

If your order has not yet shipped, email us and we will cancel it and refund you in full. Once a label has been created, the return process above applies.